Refund policy

Refund and Return Policy

At Flex Cases, we are committed to providing high-quality products and customer satisfaction. Please review our updated policy below:

Exchanges and Replacements
We strive to ensure that you're happy with your purchase. While we do not offer refunds or traditional returns, we will happily assist you with product replacements if there are issues with your order. The following conditions apply:

Incorrect or Defective Products: If you receive a product that is defective, damaged, or not the correct model, we will send you a replacement at no extra cost. To initiate the process, please contact us within 2 days of receiving your order.
Note: An unboxing video is mandatory as proof to verify the issue. Requests without an unboxing video will not be eligible for replacement.

How to Request a Replacement: If there is an issue with your product, please reach out to our customer service team with details of the problem. We will verify your claim and arrange for a prompt replacement. We may request you to return the incorrect or damaged item before we send the replacement.

Store Credits:
If you're not completely satisfied with your purchase but the product is unused and in original condition, we offer store credit. You can use the store credit towards future purchases on our website. Here’s how it works:

Eligibility for Store Credit: To be eligible for store credit, the product must be in its original, unused condition and packaging. Please contact us within 2 days of receiving your order to request store credit.

How to Contact Us for Replacements or Store Credit
To request a product replacement or store credit, please contact us via:

Email: flexcasesindia@gmail.com

  Reasons for replacement:
- Wrong design/model received
- Fitting error
- Defective piece

No replacement/ exchange will be entertained if:
- You don't like the design
- You ordered the wrong model.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.